Photos and descriptions
The photos illustrating our tourist rentals are non binding and cannot incur Archipel Évasion's liability.
The descriptions of the tourist rentals are drawn up with care and updated regularly. However we cannot be held responsible for certain changes (modifications made since the pubilication on our site or some unfinished or temporarily interrupted amenities (maintenance work, climatic hazards).
Our tourist rentals are not hotel structures. A fautlty element (appliance) cannot be replaced immediately. The repairer's response time is to be taken into account and does not entitle the customer to any compensation.
Arrival and departure times
The tourist rental must be vacated at 12pm at the latest on the day of departure and can be occupied only from 6pm on the day of arrival. Those schedules can be arranged beforehand, on a case by case depending on the availability of accommodation and the manager's schedule. The prices are calculated on the basis of a number of nights and not days. As a result, if for various reasons (flight delays, natural circumstances...) the first and last day are shortened because of a delated arrival or an early departure, no refund can be made.
The inventory is at 11pm.
Number of participants
The tourist residence must be occupied by the number of people stipulated in the contract. The amenities that go with the accomodation (swimming pool, bedding...) are solely for the use of the people stipulated in the contract.
If the local agent notices that throughout the stay the rental has been occuppied by more people than stipulated in the contract, Archipel Évasion will be entitled to ask for compensation prorated according to the number of extra persons based on the original amount of the service. Under no circumstances can the number of extra persons exceed the sleeping capacity of the rental. In case of refusal, the local agent will be entitled to ask the people not mentioned in the contract to leave.
Tourist tax
Tourist taxes are to be paid on-site or on booking time depending to the rental. As their amount is established by the townhall, it can vary from one municipality to another. They vary according to the communes and the classification of the villas.
Charges
The service includes water and electricity expenses. In some properties, you are requested to abide by customary practice rules as regards air conditioning (at night only for instance). In the event of noncompliance with the rules the local agent will be entitled to make a deduction from the security deposit.
Disturbances
The client is due to respect the quietness of the neighborhood and to not disturb by his actions its days or nights. Disturbances will result in a breach of contract and eviction from the accommodation without any compensation. In the event that neighboring residents report excessive noise or unruly behavior, Archipel Évasion or the owner may be required to evict you from the property and terminate the vacation rental agreement. This would result in the loss of the rental amount. Any organization of parties, ceremonies, etc... is strictly forbidden. In case of non-compliance with this clause, the local correspondent may request that the event organized in the tourist accommodation be stopped. Archipel Évasion or the owner may claim compensation in case of damage.
Animals
The customers are required to notify Archipel Evasion if they travel with animals. Their admission is subjected to the rental owner's approval. Archipel Évasion or the owner of the rental can never be held responsible for the consequences arising from a wandering animal. The customer is the only one who is accountable for any damage caused by his (her) animals.
Children's safety
In all cases including when the property has a swimming pool, the parents alone are responsible for the supervision and safety of the children accompanying them. Neither the owner nor Archipel Évasion can be held responsible in case of an accident.
Safety deposit
The tourist accommodations require a deposit according to the villas either:
- by pre-authorization CB to Archipel Évasion one week before the entry in the places.
- by pre-authorization CB, check or bank transfer to the owner or his correspondent on the spot.
The security deposit amount is always specified in the rental agreement. It will be refunded within eight days after the stay, subject to the final inspection and inventory. A deduction from the deposit, at the discretion of the owner or their local representative, may be applied in the event of missing or broken items, or if the accommodation is returned in a state of disorder or uncleanliness requiring additional cleaning hours beyond those normally provided for in the contract.
The accommodations offered are not the property of Archipel Évasion, and the local representative is employed directly by the owner. In the event of a disagreement between the local representative and the client regarding a potential deduction from the deposit, the matter must be negotiated directly between the client and the property owner.
If the damages are assessed to exceed the amount of the security deposit paid at the start of the stay, the property owner will initiate a claims procedure, involving the respective insurance policies of the parties if necessary. Clients are required to request a temporary extension of coverage from their primary home insurer (generally free of charge) for the duration of their stay, or to take out a rental liability insurance policy to cover this risk.
Litigation
All cases of litigation or dispute will have to be notified to Archipel Évasion at the latest 24 hours after the handing over of the keys which will enable us to come to an amicable settlement. After that deadline, and if no rental problem is noted on the spot, no claim will be admissible.
Payment terms
The reservation is effective only when Archipel Évasion has received the customer's downpayment, even in the case of preleminary booking whether oral or written. The customer is requested to pay the balance 45 days before arrival at the latestShould the booking be made less than 45 days before his (her) arrival , the total amount has to be paid to confirm the booking. Non compliance on the part of the customer with the terms stipulated in the contract will be regarded as a cancellation requested by the customer. As a result, the terms, in the event of cancellation by the customer (below in this document) would apply.
The customer remains in all cases responsible for the payment of all agreed amounts for the ordered products or services. Any bank transfer from a bank outside France must be made in Euros only. Transfers from abroad are subject to a 1% surcharge to cover bank charges.
Tourist accommodation insurance
The residence is insured by the owner who commits to delivering it in a perfect state of repair and cleanliness, in accordance with the description on internet and the standards in effect. However he (she) can't be held responsible in the event of theft, loss, accident, damage of any problems which might occur to his (her) customers or to their belongings. The customers alone are responsible for their personal belongings.
The customer must insure the residence that is handed over to him against rental risks (fire, water damages, explosion...).
He must therefore check whether their main residence insurance policy includes holiday home coverage (vacation rentals). If not, customers are advised to take out insurance.
The customer is required to report within 24 hours any incident having occurred in the residence, its outbuildings or annexes.
Cleaning at the end of the stay
In order to ensure that each guest finds the Tourist Accommodation in an impeccable state of cleanliness on arrival (furniture dusted, windows cleaned, oven and fridge cleaned, etc.), the final cleaning package is compulsory.
However, each client is still required to leave the tourist accommodation in a clean state, with the dishes done, the dustbin and fridge emptied, the BBQ cleaned and the furniture returned to its original position.
Failure to comply with this clause will result in a deduction from the deposit.
Natural or exceptional disasters
In the event of a cyclone, a natural or exceptional disaster, strikes compelling the customers to cancel or shorten their stay, Archipel Évasion will neither make a refund for the days when the rental is left vacant, nor bear the extra expenses due to the occurence.
Modifications of the contract
In the event of the customer wishing to modify one of the specifications of his contract, (change of date of arrival, modification of the length of stay, of the number of participants) and as long as those modifications are possible at the same price, a 50 € fee will have to be paid to cover the extra administrative costs caused by those modifications. A date change leading to season change will result in a readjustment of the tarifs on top of the modification costs.
Cancellation policy
1. Cancellation by the customer
In accordance with Article L221-28 of the Consumer Code, accommodation, transport, catering, and leisure services provided on a specific date or at specific intervals are not subject to the 14-day withdrawal period.
All reservations become final upon payment of the deposit. In the event of cancellation by the customer, the following conditions apply automatically:
- More than 30 days before the scheduled arrival date: 35% of the total rental amount remains due to Archipel Évasion.
- From 30 to 21 days prior to arrival: 50% of the total rental amount remains due to Archipel Évasion.
- From 20 to 14 days before arrival: 75% of the total rental amount remains due to Archipel Évasion.
- Less than 14 days before arrival: 100% of the total rental amount remains due to Archipel Évasion.
Cancellations must be notified in writing to Archipel Évasion. The date used to calculate the applicable fees will be the date of receipt of the registered letter with acknowledgment of receipt or, failing that, the date of receipt of an email confirmed by Archipel Évasion.
2. Absence of the customer (No-Show)
In the event that the client fails to arrive on the scheduled date and time of the stay, without having notified Archipel Évasion in writing at least 48 hours prior to the planned arrival:
- The stay will be considered as cancelled due to customer.
- All amounts paid will be fully retained by Archipel Évasion, in accordance with the cancellation fee schedule set out in the section “Cancellation by the Client.”
- No reduction, refund, or deferral shall be granted, unless expressly agreed in writing by Archipel Évasion.
3. Cancellation by Archipel Évasion
In the event of a cancellation by Archipel Évasion within seven days of the client’s initial payment, all amounts paid will be fully refunded to the client, without any additional compensation, regardless of the scheduled departure date.
Beyond this period, Archipel Évasion will make every effort to offer substitute accommodation of an equivalent or higher category at the same destination. The client remains free to accept or decline this offer.
- If the offer is accepted, no refund or compensation will be due.
- If the offer is declined, Archipel Évasion will fully refund all amounts paid for the rental, without any additional compensation.
The client shall not be entitled to any compensation if the cancellation is due to force majeure or for reasons related to their safety.
No refund can be made for services booked directly by the client with other providers (air tickets, car rentals, activities, etc.), as Archipel Évasion does not act as an intermediary for these bookings.
The provisions of this article do not prevent the possibility of reaching an amicable agreement to substitute the initially planned service with another service accepted by the client.
Cancellation and comprehensive cover insurance
Archipel Évasion systematically offers its clients insurance (cancellation or multi-risk (cancellation, assistance, repatriation, civil liability, etc.)
The clauses and guarantees covered by the insurance contracts are available online on the site.
By paying the insurance premium, the client accepts without any restriction the clauses and guarantees linked to his contract.
In the event of cancellation before departure or in the event of a claim on the spot (need for reimbursement of medical expenses, need for repatriation, etc.), the client must use the telephone numbers provided by the insurer corresponding to these cases directly. Archipel Évasion cannot deal directly with this type of request.
Even if the insurance contract is completed online by Archipel Évasion or via the website archipelevasion.com, the insurance contract is exclusively established between the client and the insurer. Under no circumstances shall Archipel Évasion act as a substitute for the insurer or any other company regarding the coverage of any claim.
Claims / Mediation
After contacting the Agency and, if no satisfactory response is received within 60 days, the client may refer the matter to the Tourism and Travel Mediator, whose contact details and submission procedures are available on the website: www.mtv.travel.